Where are your products manufactured?

We are proud to say that we manufacture all of our products in Australia. We have two workshop locations, either at our shop in Eumundi, QLD or at our home workshop in Yandina, QLD (just 20min down the road).

Any other brands we stock in the shop (Jacaru Hats, Badgery Belts, etc.) are also made in Australia, but not necessarily within QLD.

We are a small family business of 3 with the occasional casual worker helping us out, and we truly love the craft that we do :)

Do you use genuine leather and what kind of leather do you use?

We use 100% Full Grain Solid Leather in all of our products. There is absolutely NO reconstituted, 'pleather', Vegan Leather or composite leather in our business.

Each of our leathers is hand-selected by us before used. We determine its suitability through a series of water, heat, and strength tests before putting our time and effort into manufacturing a product with it.

We don't see the point in putting all our time into making something when the materials are of poor quality.

We use both Kangaroo, Cowhide and Buffalo leather, with the occasional Crocodile/Ostrich skin.

Our Kangaroo is sourced from Packer Leather Tannery in Brisbane, QLD. 

Our Cowhides are sourced from either Italy, Japan, Germany or South America.

We are still in the process of trying to source Australian Cowhide.

How do I purchase your products?

You have many options to purchase our products!

WEBSITE:

If you find something you like, you may order directly through the website. You may pay with Credit Card, Bank Deposit, PayPal or Afterpay.

PHONE: 

07 54427 828

Please call, with your Credit card ready, during our Trading Hours.
We will be pleased to speak to you personally and attend to your order and any queries you may have.

EMAIL: 

You can Email  your order and we will contact you to confirm payment and dispatch details Via Paypal or Bank Deposit. Please include your PHONE NUMBER
and location/postal region.
Do not Email your credit card details. 

What does a Lifetime Warranty mean?

According to the Office of Fair Trading Australia, a 'Lifetime Warranty' is considered to be 10 Years in terms of Leather products. This is the reasonable amount of time a Leather product should last if treated properly.

Our 10 Year Warranty is on the Workmanship of the product, so if you have any problems whatsoever please contact us and we can assist you.

Do you do refunds?

If you wish to return an item because you have changed your mind unfortunately we cannot fully refund the purchase.

We are able to offer an exchange for another item, but we are not responsible for return postage.

We are able to accept product returns for a refund if:

- The product is faulty or is not of acceptable quality

- The product is not fit for its intended purpose

- The product does not match the sample description to a certain degree

We reserve the right not to offer an exchange voucher, refund or repair where the item fault is a result of serious misuse or neglect.

Once I've ordered, how long before I can expect my order to arrive?

We try our hardest to get through each order ASAP, but it can take up to 18 Business Days to complete orders due to the below reasons. We ask if you can please be patient in some instances as we can get a little overwhelmed.

As we are such a small business, sometimes we can get a little behind in production. We're keeping up with stock for the shop, as well as customer-made orders and orders from the website. We also run the retail shop ourselves, as well as Social Media and website maintenance. Sometimes our materials have run out and we are waiting on them to arrive. Sometimes one of us is sick and the others have to take over their job roles for a few days.

Do you do custom-made Orders?

We do take-on Custom Made Orders but only if it's within our expertise. Please contact us if you are interested in placing an order. 

We also advise the wait time on Custom-Made is a MINIMUM of 6 weeks.

Do you do repairs?

Yes, we can do some repairs. We can do zipper replacement in Leather Jackets, Belt Repairs and some Basic Repairs. Unfortunately as we are quite time-poor we do turn away a lot of requests. We do however, have recommendations of other Local Leather Repair Shops we can send you to. 

My product doesn't look 100% like the one in the photo. What do I do?

Leather is a natural product, so variations may occur in the finished article. This is because leather quality can vary within a skin and between skins.

We also sometimes can not obtain the exact same fittings/zips as the one we've photographed as the supplier does not have them anymore. The ones we use will still be just as durable, but may be a different style in some instances.

Each item is individually handmade so every one is unique, unlike mass-produced articles which are uniformly consistent.

Can I physically come and look at your products?

Of course! Come and visit our shop in Eumundi, we're open 7 Days a week.

Shop 6

77 Memorial Dr

Eumundi, QLD, 4562

Do you do wholesale orders or make for any other companies?

NO, unfortunately we do not do wholesale orders. Our prices are already close to maker's price and we wouldn't be able to provide them any cheaper for other companies to be able to make money on. 

What happens if I order the wrong belt size?

Please make sure you do not order your belt going off your pants size, and rather measure your actual waist with a tape measure. Alternatively, measure a current belt you a using from the end of the buckle to the hole that you're using.

95% of the time your waist measurement is at least 2 inches larger than your pants size.

We can exchange belts, but in these instances you will have to pay for return postage.

 

I've emailed you and received no response. What do I do now?

Unfortunately sometimes we get a little too overwhelmed with work and haven't had a chance to check the emails or messages. Either send us a follow up message or give us a direct call on the shop phone 07 54427828